Pulibet FAQ — Answers to All Your Questions

Pulibet's responsible gaming tools are accessible directly in your account settings. Log in → profile icon → "Settings" → "Responsible Gaming" tab.

There you'll find:

• Deposit Limit — Set daily, weekly, or monthly deposit limits. Lowering your limit takes effect immediately; increasing it requires a 7-day waiting period.
• Loss Limits — once a set loss amount is reached, the account is automatically restricted.
• Session Time Limit — decide how much time you want to spend playing each day.
• Cooldown Break — temporary break from 24 hours up to 7 days.
• Self-Exclusion — Suspend your account for 30 days, 90 days, 6 months, or permanently.

You can also submit a request by email: write to support@pulibet-baji.com with the subject "Self-Exclusion Request". For more details Responsible Gaming Page Read.

There are several common reasons an account may be locked on Pulibet, each with its own resolution:

• Multiple incorrect password attempts: After 5–6 failed attempts, your account is automatically locked for 30 minutes. Wait out the lockout period or use "Reset Password" to regain access.
• Self-Exclusion is active: If you previously activated self-exclusion, access is not possible until the period expires. Email us to find out when your exclusion ends.
• KYC Verification Pending: Some accounts may be restricted after a certain transaction volume until verification is completed.
• Suspicious Activity: For security reasons, Pulibet may temporarily suspend an account on its own initiative.

The fastest solution is to reach out via live chat in Bengali. Provide your account username or registered mobile number and an agent will identify the issue and resolve it within 15 minutes.

To play Live Casino at Pulibet, log in to your account and select "Casino" or "Live Casino" section. Here you can play a variety of games via live video stream with real dealers.

The main games include:

• Baccarat — The most popular choice among Bangladeshi players. Minimum bet starts from ৳100.
• Blackjack — multiple tables across a range of limits.
• Roulette — both European and American versions.
• Teen Patti / Andar Bahar — a traditional card game popular across South Asia.
• Sic Bo, Dragon Tiger — fast-paced gameplay.

Click on a table to start, select your preferred chip amount, place it in the betting zone, and confirm your bet when prompted by the dealer. The full Live Casino experience is available on mobile as well.

Two types of bonus programs run regularly at Pulibet — free spins and the daily check-in.

To claim free spins: Log in → go to the "Promotions" section → if a free spin offer is active, a "Claim" button will appear. Free spins are typically awarded for a set number of spins on specific slot games. Wagering requirements apply to any winnings from free spins.

To claim your daily check-in bonus: Log in daily → look for the "Daily Login Bonus" or "Check-In" card on your dashboard or the Promotions page → click it and a small bonus or free bet will be credited instantly. Logging in on consecutive days may increase the reward amount.

If you have a voucher code Voucher Pageto redeem. The list of active offers is always kept up to date in the Promotions section.

At Pulibet, KYC (Know Your Customer) Verification is typically required in two situations:

• Before making your first withdrawal.
• When the total withdrawal amount exceeds a specified limit.

Required Documents:

• ID Document: A clear photo of your National ID (NID), passport, or driving license — both front and back.
• Selfie: A selfie holding your ID document (required in some cases).
• Proof of Address: A utility bill or bank statement (issued within the last 3 months, in certain cases).

Images must be clear and legible — blurry or cropped documents may be rejected. KYC typically takes 24 to 48 hours is completed within the timeframe. Documents can be uploaded via the support email or directly through the verification section in your account.

Pulibet is an internationally licensed online gaming platform, operating under the oversight of international gaming authorities. The security measures Pulibet has put in place include:

• 256-bit SSL Encryption — all data and payments are encrypted.
• Segregated Funds — member funds are kept entirely separate from operating funds.
• Random Number Generator (RNG) — independently verified fair and random outcomes for slots and virtual games.
• KYC & AML Policy — strict identity verification and anti-money laundering policies are enforced.
• Responsible Gaming Commitment — Self-exclusion and budget limit tools are actively provided.

Bangladeshi members have been playing and withdrawing successfully on Pulibet for years. If you have any doubts or questions, reach out to the support team directly.